Terms and Conditions

The Bubi platform is operated by asm studio s. r. o., Pod Huru 377/12, 082 71 Krivany, Slovakia, Company ID 56646321, Tax ID 2122378764, VAT ID SK2122378764, registered in the Obchodný register Okresného súdu Prešov, oddiel Sro, vložka 48968/P.

E-mail: ahoj@bubi.baby

2.1 Bubi is an online platform that connects you with specialists and provides the technical environment for a consultation. It is also where you find articles, discussions, a product directory and the Bubi AI assistant.

2.2 Bubi is an online marketplace operator. This means we do not sell you the consultation or the webinar — the specialist does. We provide discovery, booking, payment and the technical environment.

2.3 Part of Bubi is free (articles, discussions, the plan, Bubi AI within the daily limit) and is not the subject of a purchase contract.

3.1 For both a consultation and a webinar, the contract is between you and the specialist. Bubi is the intermediary.

3.2 All specialists on Bubi are traders — on registration they declare that they hold a business ID and the necessary authorisations, and we verify this. All your consumer rights therefore apply.

3.3 Division of obligations. Bubi provides: display of the offer, booking, receipt of payment, the technical environment of the consultation and refunds under article 7. The specialist provides: the consultation itself, its professional content and the handling of complaints under article 10.

3.4 Bubi does not provide healthcare and specialists on Bubi neither diagnose nor treat. If the matter is medical, please see a doctor.

4.1 When you do not sort the list yourself, we rank it as follows — in this order of importance:

• —Those with an available slot first. We want you to find someone who will actually see you, not someone who is fully booked.
• —We alternate categories. We show one specialist from each category, then a second from each. A category with five specialists therefore does not crowd out one with a single specialist.
• —Among those otherwise equal, the order rotates daily. No one holds a permanently better position merely because their name starts with an early letter.

4.2 If you choose to sort by price, we sort by price. The rules above then apply only among equal prices.

4.3 Placement cannot be bought here. There is no paid promotion, and the ranking is not affected by the commission rate or by anything else a specialist could pay for. Ratings do not enter the ranking either — we do not want a new specialist without reviews to stand no chance of being seen.

4.4 The filters you set (category, country, town, price, language, consultation format) narrow the list but do not change the ranking rules.

5.1 You choose a specialist and an available slot. A consultation lasts 60 minutes. Bookings can be made up to 15 minutes before the slot begins.

5.2 Before you submit the order you see a summary: the specialist, the slot, the duration and the total price.

5.3 You submit the order using the “Order with an obligation to pay” button. Pressing it confirms that you have been informed of the obligation to pay.

5.4 The contract is formed on payment. We send you a confirmation by e-mail.

5.5 If payment does not go through, the booking expires automatically after a short period and the slot is released.

6.1 The price of the consultation is set by the specialist and is shown with the slot, inclusive of all taxes. We add no further fees.

6.2 Payment is by card through Stripe. Card details never reach Bubi — Stripe processes them.

6.3 You receive proof of payment by e-mail.

7.1 You can cancel a booking up to 60 minutes before the slot begins.

7.2 If you cancel more than 24 hours before the start, we refund the full amount.

7.3 If you cancel less than 24 hours before the start, we refund half the price. The specialist keeps the other half as compensation for a slot they can no longer offer to someone else. We refund Bubi's commission in full — we charge nothing for a consultation that did not take place.

7.4 If the specialist cancels, you always get the full amount back, whenever that happens.

7.5 If the other party does not show up, you can report it from 15 minutes after the agreed start and we will get back to you.

7.6 We refund by the same method you paid with, without undue delay.

8.1 As a consumer you have the right to withdraw from a distance contract within 14 days without giving a reason.

8.2 When this right lapses. If you expressly consent to the service starting before the 14 days elapse — that is, if the consultation slot falls earlier — and you confirm the notice that you will lose this right, the right to withdraw lapses once the service has been fully provided.

8.3 That is why, when you book a slot less than 14 days away, you see a separate checkbox carrying this notice. Without ticking it you cannot complete the booking.

8.4 The right to cancel a booking under article 7 is unaffected and is in many cases more favourable.

8.5 You can withdraw by e-mail at ahoj@bubi.baby.

9.1 A webinar is led by a specialist, who is also your contracting party. It can be free, a paid live session or a paid recording — and the withdrawal rules differ between them, because a live webinar is a service while a recording is digital content.

9.2 Free webinar. Cancel your registration at any time; you pay nothing.

9.3 Paid live webinar. You can cancel up to the start. More than 24 hours before the start we refund the full amount, later half of it; Bubi's commission is always refunded in full.

9.4 Paid recording. A recording is digital content. Your right to withdraw lapses only once we begin supplying it — and only if you expressly requested this and confirmed that you thereby lose the right. Before the first playback you can therefore withdraw within 14 days and receive a full refund.

9.5 If the webinar does not take place, you receive a full refund.

10.1 If a consultation did not take place or was defective, write to us at ahoj@bubi.baby. We accept the complaint and pass it to the specialist, who is the provider of the service.

10.2 We issue confirmation of receipt and settle the complaint within 30 days at the latest.

10.3 If the defect is that the consultation did not take place at all for reasons on the side of the specialist or the platform, we refund the full amount.

11.1 Articles, discussions, the plan and Bubi AI within the daily limit are free.

11.2 Bubi AI is neither a doctor nor a specialist. It is a language model. Its answers are informational and do not replace an examination or professional advice. For a medical problem, see a doctor.

11.3 Discussion content is written by users. Bubi does not review it in advance but removes it if it breaches the rules or the law.

12.1 You need an account to book. Keep the details in it truthful.

12.2 You can have your account deleted at any time — write to us at ahoj@bubi.baby.

12.3 Bubi may restrict or close an account for breach of these terms or of the law. We will tell you the reason.

13.1 Bubi is responsible for the availability and functioning of the platform.

13.2 The specialist who gave the advice is responsible for its professional content.

13.3 Nothing in these terms limits your statutory consumer rights.

14.1 If you are not satisfied with how a complaint was handled, you can turn to alternative dispute resolution. The list of authorised bodies in Slovakia is kept by the Ministry of Economy; a submission can also be made through the European online dispute resolution platform.

14.2 The supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia).

14.3 Your right to go to court is unaffected.

15.1 We may change these terms. We announce a change at least 30 days in advance by e-mail or in the application.

15.2 Bookings already made are governed by the wording in force at the time of booking.

16.1 The relationship is governed by Slovak law. If you are resident in another European Union country, the choice of Slovak law does not deprive you of the protection given by the mandatory rules of your own country — this follows from article 6 of Regulation (EC) No 593/2008 (Rome I).

16.2 The processing of personal data is described in the Privacy Policy; what we store on your device is set out on the Cookies page.

16.3 These terms take effect on the day they are published.